Payment and Refund Policy
This policy explains how payments are taken and how refunds and cancellations are handled.
Placeholder legal content — please review with a qualified adviser before launch.
Deposits
Project work begins once the agreed deposit has been received. Deposits cover initial design and planning work and are non-refundable once that work has started.
Final payments
The balance of a one-off project is payable before the website is launched.
Subscriptions
Monthly plans are billed in advance on the same date each month. Payments already taken for the current month are not refundable.
Refunds
If work has not yet commenced, a full refund of any amount paid will be issued. Where work has begun, refunds are calculated based on the work completed.
Cancellations
Project cancellations should be made in writing. Subscription cancellations follow the notice period set out in the Website-as-a-Service terms.
Chargebacks
Please contact us before raising a chargeback so any issue can be resolved directly and quickly.